Experienced Business Analyst with a demonstrated history of working in the communications industry. Skilled in Operations Management, Center, Contact Centers, Management, and Business Intelligence. Strong research professional with 20 years of applied experience to offer.

Comcast creates incredible technology and entertainment that connects millions to the moments that matter most.

• Responsible for MIS configuration team campaign assignments thru intake system. • Work with Central division marketing team to determine new offers and strategies being offered nationally. • Responsible for creating and maintaining data integrity across multiple databases. • Develops methods and procedures to support Systems Management Server/IS operations. • Receives and reviews change requests for rates, campaigns, and messages from internal customers in ASCR, CSG and CCS systems. • Analyzes requests to ensure that they meet government or operating regulations. • Resolves requests that meet established methods and procedures guidelines. • Presents special requests to management and provides cost-benefit analysis utilizing technical knowledge and understanding of departmental methods and procedures. • Establishes user accounts and sets appropriate permission levels based on management requests. • Maintains consistency of system configuration files between corps/databases in order to ensure consistency of operations. • Conforms to regional and corporate standards where appropriate. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. • Acts as resource for colleagues with less experience. Utilize ServiceNow (Atlas) to assign analyst task and SLA dates for all residential, commercial and bulk offers.