Experienced Business Analyst with a demonstrated history of working in the communications industry. Skilled in Operations Management, Center, Contact Centers, Management, and Business Intelligence. Strong research professional with 20 years of applied experience to offer.

Specialties: IBM iSeries/AS400, IBM Mainframe, DOS/VSE, TSO/ISPF, RPG (II/III/IV/ILE), iSeries API's, COBOL, CLP, SQL, Unix, Linux, Turnover, IBM Assembler, JCL, VSAM, DB2, CICS, Mortgage Software, Fixed Assets, Project Management, Network Administration, Unix Administration, Informatica Power Center Administration, Project Management, Linux, Apache, JavaScript, Restful API's

• More than 3 years of experience in software development field. • Comprehensive experience in Business Analysis. • Effective communicator with strong interpersonal and time management skills. • Strong critical thinking, detail-oriented. • Proficient in creating business requirement spec, SRS (System Requirement Spec), User Flows, and and wireframe.

Experienced in Smart Office and Digitalization initiatives. Led the project from identification of problem, AS IS mapping, Business Case, SME and Stakeholder communications, established communications and notifications plans, POC test. In addition to that, Mathew proposed to create entire business plan for other initiatives like Smart Queue allocation, Electricity consumption monitoring control, RPA project plans for reducing manual and daily rime consuming activities.

To become a key resource in my company’s profile by achieving the best results with my analysis and technical mindset. Accept challenging tasks and provide the best results. Can be relocated to Dubai.