● Demonstrated analytical skills to make sound recommendations based on data analysis and business needs, assuring maximum productivity. ● Oversee detailed activities which includes designing, development and execution, strategies/plans, debugging and troubleshooting, perform impact and gap analysis monitor and instruct resources on proper procedures to ensure team compliance, status reporting to Management on development projects, coordinate issue resolution, defect tracking and defect triage activities. ● Strong experience on Business and system processes management. ● Strong experience in demonstrating AS IS & TO BE processes i.e., current, and future process. ● Oversee and ensure all system tests are successfully completed and documented and all problems are resolved. ● Lead and manage the documentation, configuration, development and deployment of the Customer Relationship Management [CRM] and Enterprise Resource Planning [ERP] for modules of Procurement, Inventory, Finance & Sales, Marketing & Service Management, Real Estate Management, Fleet Management & Garage Management System. ● Deep understanding on the SDLC processes. ● Prepare the test cases based on the client’s business process flow and acquire data from the different stakeholders & help establish project test strategy, methodologies, test plans as well as assist with test execution. ● Expert in Business analysis practices, business process management, Gap analysis, user training, reporting, data analysis, data migration, system testing (SIT), User acceptance testing (UAT). ● Plan, develop and execute regular/project-based training plans, training sessions and course material for end-user training sessions.

Experienced Business Analyst with a demonstrated history of working in the communications industry. Skilled in Operations Management, Center, Contact Centers, Management, and Business Intelligence. Strong research professional with 20 years of applied experience to offer.

Specialties: IBM iSeries/AS400, IBM Mainframe, DOS/VSE, TSO/ISPF, RPG (II/III/IV/ILE), iSeries API's, COBOL, CLP, SQL, Unix, Linux, Turnover, IBM Assembler, JCL, VSAM, DB2, CICS, Mortgage Software, Fixed Assets, Project Management, Network Administration, Unix Administration, Informatica Power Center Administration, Project Management, Linux, Apache, JavaScript, Restful API's

Experienced in Smart Office and Digitalization initiatives. Led the project from identification of problem, AS IS mapping, Business Case, SME and Stakeholder communications, established communications and notifications plans, POC test. In addition to that, Mathew proposed to create entire business plan for other initiatives like Smart Queue allocation, Electricity consumption monitoring control, RPA project plans for reducing manual and daily rime consuming activities.